Emergency services | Eastern Shore Community Services Board

Individuals or family members experiencing a crisis should call one of the following numbers:

911
757-442-7707 – our local 24-Hour Crisis Services number
1-800-764-4460 – Toll free

Our trained team of Emergency Services clinicians provide 24/7 crisis services here on the Eastern Shore of VA, with certified and licensed staff ready to assist you and your family at anytime day or night. To access this service, please dial the numbers listed above, and we will be glad to assist you with your call.

TREATMENT PHILOSOPHY

At Emergency Services, we view a psychiatric or substance abuse crisis as a critical and/or opportune time to intervene. Often the crisis brings to light some patterns of thinking, feeling, or relating that are not producing desired results in a person’s life.

These patterns are often indicative of underlying pain with which the individual has difficulty coping. The successful intervention will help the individual begin the process of dealing more adaptively with the pain or problems they are experiencing.

We provide an array of services to help the individual resolve the crisis in the least restrictive, recovery-oriented method possible.

TREATMENT LOCATION

Our Emergency Services team is comprised of state certified, licensed and experienced clinicians who are available on the Eastern Shore 24 hours per day, 7 days per week. We provide face to face or telephone response to individuals and families experiencing crisis, or to an involved party who is concerned about the person in crisis.

During our regular business hours of 8:30am to 5pm Monday through Friday, individuals may be scheduled for an emergency appointment at our Emergency Services office:

Tasley (Admin and Emerg. Serv) 24233 Lankford Highway Tasley, VA 23441

For after-hours access 5pm to 8:30am, an on-call clinician will respond to the crisis call through the ESCSB Emergency Services answer service by calling our 24-Hour Crisis Services numbers:

757-442-7707
Toll-Free – 1-800-764-4460

If a face to face appointment is required after-hours, it will be set up at the Riverside Shore Memorial Emergency Department or another designated ESCSB emergency site.

CRISIS INTERVENTION TEAMS (CIT)

CIT are nationally recognized programs that bring together local stakeholders who are involved in the crisis continuum. These stakeholders may include law enforcement officers, emergency dispatchers, emergency room hospital staff, mental health crisis clinicians and providers, individuals who receive mental health services, family members, and other service providers.

Effective CIT programs enhance community collaboration, develop a stable infrastructure and provide outstanding training to improve criminal justice and mental health system response to individuals with mental health issues.

Here on the Eastern Shore, our CIT program began with the vision of the CSB Executive Director Lisa “MiMi” Sedjat, LCSW, who came to the Shore intending to establish a CIT program. Our local program started in March 2015 with one CIT-trained employee working at the Eastern Shore CSB. Since that time, there are now over 200 CIT-trained officers and first responders working on the Eastern Shore.

If you would like more information or have any questions about our CIT program, please do not hesitate to contact our local CIT Coordinator John Konkel, LPC at 757-442-3636.