The first step in receiving services from the ESCSB is to call 757-442-7707
The receptionist will take information such as your name, birthdate, address, and presenting problem over the phone. She will then schedule you for an intake assessment if appropriate for your concerns.
The ESCSB does not provide inpatient mental health treatment. An emergency services clinician will assess your condition and if you have no insurance benefits, help locate a state funded bed in a psychiatric facility in Tidewater, Virginia for you.
All staff members at the ESCSB are bound by federal and state laws regarding an individual’s health information. All staff members are educated about these laws yearly and held to the highest standard regarding confidentiality of health information.
The ESCSB does not operate an inpatient substance abuse program. However, the ESCSB does receive limited funding from the state and the federal government to help individuals pay for inpatient substance abuse treatment when it is needed. Depending on the availability of funds, the ESCSB contracts with several inpatient programs and/or detox programs in Virginia to provide this service.
There is normally a waiting list for residential and day support services. The Infant Intervention program cannot have a waiting list so services start immediately. Case Management can usually be provided within 6 weeks or sooner.
Depending on the situation, you could call the ESCSB Emergency Services Department at 757-442-7707 or Case Management at 757-442-3933.
Emergency Services operates 24/7 and handles mental health emergencies which sometimes occur in persons with a diagnosis of developmental disability AND mental illness.
All other emergencies should be directed to Case Management. By calling Case Management Services, you can receive assistance with any questions you may have. If we are unable to assist or are not the appropriate agency to help you, we will direct you to other resources who may be able to provide the assistance you need.
ESCSB’s Office of Prevention Services provides primary substance abuse prevention services to youth ages 3-17 and their parents. Through a variety of community and school-based programs and activities that are intended to support families and youth experiencing high levels of risk, we work with children and their parents to help prevent substance abuse.
For more details about our programs and how to register for a training, please visit our Prevention Services page.
Each service is billed on a fee for service basis. Depending on the service, there are different costs associated with each service. When you come for your intake assessment, you will meet with a financial staff member who will determine if you have insurance which can be billed for our services.
If you have no insurance benefits, the financial staff member will determine the cost based on your ability to pay. Your ability to pay is determined based on income and number of individuals in your family.
Payment is due at the time you receive your service. If you have health insurance, we will bill your insurance carrier at the full rate of service. It will be your responsibility to pay any deductible as well as any co-payment.
We have also posted all of our open positions on this website and you can view open jobs here. Directions for submitting your application as well as lists of required supplemental information (licenses, etc.) are included within each job posting. A thoroughly completed application must be submitted for each position of interest to you. There is also an application form that you can download. The application is required; resumes may be sent as a supplement to the application but will not be accepted alone.
Individuals experiencing a crisis should call 911 or
ESCSB emergency services call center at 757-442-7707