FAQs2018-05-07T15:43:02+00:00

General Questions

ESCSB provides a full array of behavioral healthcare services to citizens throughout their lifespan. We are just a phone call away.

Click here to read more about the services provided by the Eastern Shore Community Services Board.

The first step in receiving services from the ESCSB is to call 757-442-7707

The receptionist will take information such as your name, birthdate, address, and presenting problem over the phone. She will then schedule you for an intake assessment if appropriate for your concerns.

Intake assessments for mental health concerns will be scheduled at 19056 Greenbush Road, Parksley, VA 23421

Mental health intakes may also be scheduled at 10106 Pine Ave., Nassawadox, VA 23413

Substance abuse intakes will be scheduled at 18469 Dunne Ave., Parksley, VA 23421

The ESCSB does not provide inpatient mental health treatment. An emergency services clinician will assess your condition and if you have no insurance benefits, help locate a state funded bed in a psychiatric facility in Tidewater, Virginia for you.

All staff members at the ESCSB are bound by federal and state laws regarding an individual’s health information. All staff members are educated about these laws yearly and held to the highest standard regarding confidentiality of health information.

For your convenience, we have put together a full list of Eastern Shore Community Services Board facilities with contact information. There is also a photo to help you recognize the building.

Substance Abuse

The ESCSB does not operate an inpatient substance abuse program. However, the ESCSB does receive limited funding from the state and the federal government to help individuals pay for inpatient substance abuse treatment when it is needed. Depending on the availability of funds, the ESCSB contracts with several inpatient programs and/or detox programs in Virginia to provide this service.

Crisis and Emergency Services

Emergency services clinicians are on-call 24 hours a day, 7 days a week.

During business hours (8:30 am to 5:00 pm) you may call 757-442-7707 or come to the Nassawadox Counseling Center for Emergency services located at 10106 Pine Ave. Nassawadox, VA 23413.

After business hours you should call 757-442-7707 and ask to speak to the emergency services clinician on call. The clinician will return your call.

Developmental Services

You may call 757-442-3933 and ask to speak with a Case Manager regarding interest in our services.

Developmental Services Case Management is located at 3462 Main Street in Exmore, VA 23350

There is normally a waiting list for residential and day support services. The Infant Intervention program cannot have a waiting list so services start immediately. Case Management can usually be provided within 6 weeks or sooner.

Yes! We encourage potential participants to visit our facilities and tours can be arranged by a Case Manager.

In a few cases there may be a patient pay obligation; however, this is not the majority of situations. Income governs this which is determined by the Department of Social Services.

Depending on the situation, you could call the ESCSB Emergency Services Department at 757-442-7707 or Case Management at 757-442-3933.

Emergency Services operates 24/7 and handles mental health emergencies which sometimes occur in persons with a diagnosis of developmental disability AND mental illness.

All other emergencies should be directed to Case Management. By calling Case Management Services, you can receive assistance with any questions you may have. If we are unable to assist or are not the appropriate agency to help you, we will direct you to other resources who may be able to provide the assistance you need.

Prevention Services

ESCSB’s Office of Prevention Services provides primary substance abuse prevention services to youth ages 3-17 and their parents. Through a variety of community and school-based programs and activities that are intended to support families and youth experiencing high levels of risk, we work with children and their parents to help prevent substance abuse.

For more details about our programs and how to apply, please visit our Prevention Services web page.

Payment For Services

Each service is billed on a fee for service basis. Depending on the service, there are different costs associated with each service. When you come for your intake assessment, you will meet with a financial staff member who will determine if you have insurance which can be billed for our services.

If you have no insurance benefits, the financial staff member will determine the cost based on your ability to pay. Your ability to pay is determined based on income and number of individuals in your family.

Payment is due at the time you receive your service. If you have health insurance, we will bill your insurance carrier at the full rate of service. It will be your responsibility to pay any deductible as well as any co-payment.

No one will be denied access to services due to inability to pay. There is a discounted/sliding fee schedule available.

Transportation

ESCSB provides transportation services for those needing it. Please call (757) 665-1260 ext. 103 if you need to arrange for transportation to an appointment.

Employment

You may visit the ESCSB Careers Page of this website where you will find a list of all open jobs at the Eastern Shore Community Services Board.

We have also posted all of our open positions on this website and you can view open jobs here. Directions for submitting your application as well as lists of required supplemental information (licenses, etc.) are included within each job posting. A thoroughly completed application must be submitted for each position of interest to you. There is also an application form that you can download. The application is required; resumes may be sent as a supplement to the application but will not be accepted alone.

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Individuals experiencing a crisis should call 911 or
ESCSB emergency services call center at 757-442-7707

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Individuals experiencing a crisis should call 911 or emergency services at 757-442-7707

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Over 2,000
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No one will be denied access to services due to inability to pay. There is a discounted/sliding fee schedule available.

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